Objective: To obtain a challenging position in the customer service industry that will allow for growth and a chance where my administration management, computer skills and my customer service experience may be utilized.


Highlights of Qualifications
Many years of dedicated experience in Sales/Telemarketing
Expert knowledge and abilities in written communication.
A patient listener who focuses on speakers and understands a variety of accents.
Highly organized and detailed-oriented; knack for understanding procedures and logistics
Strong skills in time Management, patronizing tasks and meeting deadlines.
 
Technical Skills
Work within the computer environment and accurate on the keyboard.
Highly experienced editing and proofreading lengthy documents with focus on word definitions, spellings, sentence structure and grammar.
Work with technical vocabularies in a variety of fields.
Proficient in Microsoft office applications



Educational Qualifications
 Havard School Of Business
Area of study: Business Management

Jones High School

1992-1997

Work experience:
March 2006- Present
Techno Resource Group
Houston, Texas
Accounts Specialist

Handled inbound and outbound calls in a call center, offering customers Long Distance Services (domestic & international) and VOIP. Conveniently handle sixty to eighty quality calls daily through aggressive sales calls using manipulative tactics that can kill a sale early on, maintain selling momentum and shorten the sales cycle. Probing without fear of rejection; having a budget hitting state of mind.

Responsibilities include, but are not limited to offering payment options, making recommendations, offering new plans to existing customers and selling products to new customers. Working on leads provided and generating new leads by probing, as a result becoming an efficient Accounts Specialist.

Chasecom

Aug 2004-Jan 2006

Chicago IL

Customer Service

Handled outbound calls for Chasecom. Offered Current SBC residential customers Long distance and DSL services through aggressive sales call. Convincing them to switch to SBC from their current Long distance provider and also try our DSL services where available. While I worked there, I was conversant with all SBC Long Distance plans this enabled me to offer customers options even if they did not make long distance calls. Management goal was at least 100 sales monthly, but I had consistent track record of hitting no less than 200 sales monthly.

Abitex Generation Inc.

January 2003 - July 2004

Houston
Account resolution Specialist
Handled both inbound and outbound calls in the call center environment for the customer service department. Worked on sixty days past due and charged off accounts, reconciled payment discrepancies, and resolved client billing, and eligibility issues. Having a budget hitting state of mind to help terminate delinquencies. Making arrangement for customer follow up to ensure prompt solutions.